The impact of information technology application on the hotel performance – A conceptual perspective

Abstract

Information Technology (IT) has been widely recognized in the hospitality industry as one of the most effective ways to communicate with guests and enhanced services delivery to guests. To cope with these complex and energetic business environments, both small and large enterprises require continuous adoption and innovation in the deployment of emerging technologies. However, studies in a developing country context are limited in number, especially in Vietnam. The purpose of this study is to investigate the impact of IT application on the hotel performance by proposing a research model.