IMPACT OF UNIVERSITY GOVERNANCE AND LECTURER'S COMPETENCE TO HIGHER EDUCATION QUALITY IN MEDICAL AND PHARMACEUTICAL UNIVERSITIES: THE MEDIATING ROLE OF SERVICE QUALITY
Main Article Content
Abstract
Universities in Vietnam have not only faced issues of how to improve the quality of training so that they can provide human resources for the country’s socio-economic development but also how to improve competitiveness with universities in the world. On the other hand, the deeper integration into the world economy has demanded human resources with high knowledge and expertise to survive the competitive pressure not only in the country but also from the outside. Therefore, this paper was carried out to open a new research direction to help universities and university administrators achieve their goals, which is to improve the quality of training and prepare high-quality human resources to meet the needs of society. The study was conducted at 15 universities providing pharmaceutical education in Ho Chi Minh City with 550 responses collected, 06 research hypotheses were accepted, and the impact of university governance on student learning was confirmed. The findings confirm the impact of university governance on the training quality of universities. At the same time, it proposes some governance implications to help university administrators improve training quality through increasing school governance, lecturer’s competence, and service quality.
Keywords
lecturer's competence, pharmaceutical universities, service quality, university governance
Article Details
References
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Attakorn, K., Tayut, T., Pisitthawat, K., & Kanokorn, S. (2014). Soft Skills of New Teachers in the Secondary Schools of Khon Kaen Secondary Educational Service Area 25, Thailand. Procedia - Social and Behavioral Sciences, 112, 1010-1013. https://doi.org/10.1016/j.sbspro.2014.01.1262
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Cavallone, M., Manna, R., & Palumbo, R. (2019). Filling in the gaps in higher education quality: An analysis of Italian students’ value expectations and perceptions. International Journal of Educational Management, 34(1), 203-216. https://doi.org/10.1108/IJEM-06-2019-0189
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Hair, J. F., Black, W. C., & Babin, B. J. (2010). Multivariate Data Analysis: A Global Perspective. Pearson Education.
Hassan, S., & Din, B. (2019). The mediating effect of knowledge sharing among intrinsic motivation, high-performance work system and authentic leadership on university faculty members’ creativity. Management Science Letters, 9(6), 887-898.
Januri, Fitriani Saragih, & Eka Nurmala Sari; (2018). Factors Affecting Good University Governance: The Concept of Theoretical. International Journal of Scientific Engineering and Research (IJSER), 6(2), 27-31.
Kunanusorn, A., & Puttawong, D. (2015). The mediating effect of satisfaction on student loyalty to higher education institution. European Scientific Journal, ESJ. https://eujournal.org/index.php/esj/article/view/6455
Kwek, C. L., Lau, T. C., & Tan, H. P. (2010). Education Quality Process Model and Its Influence on Students’ Perceived Service Quality. International Journal of Business and Management, 5(8), 154. https://doi.org/10.5539/ijbm.v5n8p154
Lokuwaduge, C. S. D. S., & Heenetigala, K. (2017). Integrating Environmental, Social and Governance (ESG) Disclosure for a Sustainable Development: An Australian Study. Business Strategy and the Environment, 26(4), 438-450. https://doi.org/10.1002/bse.1927
Long, C. S., Ibrahim, Z., & Kowang, T. O. (2013). An Analysis on the Relationship between Lecturers’ Competencies and Students’ Satisfaction. International Education Studies, 7(1), 37-46. https://doi.org/10.5539/ies.v7n1p37
Luo, Y., Xie, M., & Lian, Z. (2019). Emotional Engagement and Student Satisfaction: A Study of Chinese College Students Based on a Nationally Representative Sample. The Asia-Pacific Education Researcher, 28(4), 283-292. https://doi.org/10.1007/s40299-019-00437-5
Mackenzie, N. (2007). Teaching Excellence Awards: An Apple for the Teacher? Australian Journal of Education, 51(2), 190-204. https://doi.org/10.1177/000494410705100207
Markowitsch, J. (2018). Is there such a thing as school quality culture? In search of conceptual clarity and empirical evidence. Quality Assurance in Education, 26(1), 25-43. https://doi.org/10.1108/QAE-07-2015-0026
Nwajiuba, C. A., Igwe, P. A., Akinsola-Obatolu, A. D., Ituma, A., & Binuomote, M. O. (2020). What can be done to improve higher education quality and graduate employability in Nigeria? A stakeholder approach. Industry and Higher Education, 34(5), 358-367. https://doi.org/10.1177/0950422219901102
Ramzi, O. I., Subbarayalu, A. V., Al-Kahtani, N. K., Al Kuwaiti, A., Alanzi, T. M., Alaskar, A., Prabaharan, S., Raman, V., Gibreel, M. S. M., Alameri, N. S. (2022). Factors influencing service quality performance of a Saudi higher education institution: Public health program students’ perspectives. Informatics in Medicine Unlocked, 28, Article 100841. https://doi.org/10.1016/j.imu.2021.100841
Tetteh, E. N., & Ofori, D. F. (2010). An exploratory and comparative assessment of the governance arrangements of universities in Ghana. Corporate Governance: The International Journal of Business in Society, 10(3), 234-248. https://doi.org/10.1108/14720701011051884
Yeo, R. K. (2009). Service quality ideals in a competitive tertiary environment. International Journal of Educational Research, 48(1), 62-76. https://doi.org/10.1016/j.ijer.2009.03.004
Zamorski, B. (2003). Simon Marginson and Mark Considine 2000. The Enterprise University: Power, Governance and Reinvention in Australia. Higher Education, 46(4), 543-544. https://doi.org/10.1023/A:1027387631130
Agyeman, E. A., Tamanja, E. M. J., & Bingab, B. B. B. (2021). Dimensions of University Governance and Community Relations in Ghana. Africa Development/Afrique et Développement, 46(1), 45-70.
Alsina, Á., & Mulà, I. (2019). Advancing towards a Transformational Professional Competence Model through Reflective Learning and Sustainability: The Case of Mathematics Teacher Education. Sustainability, 11(15), 4039. https://doi.org/10.3390/su11154039
Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103(3), 411-423. https://doi.org/10.1037/0033-2909.103.3.411
Ashraf, M. A. (2020). How do you change the world? The role of working condition in quest for excellence in quality education: evidence from Bangladesh. Measuring Business Excellence, 25(1), 78-105. https://doi.org/10.1108/MBE-01-2020-0015
Attakorn, K., Tayut, T., Pisitthawat, K., & Kanokorn, S. (2014). Soft Skills of New Teachers in the Secondary Schools of Khon Kaen Secondary Educational Service Area 25, Thailand. Procedia - Social and Behavioral Sciences, 112, 1010-1013. https://doi.org/10.1016/j.sbspro.2014.01.1262
Bertschy, F., Künzli, C., & Lehmann, M. (2013). Teachers’ Competencies for the Implementation of Educational Offers in the Field of Education for Sustainable Development. Sustainability, 5(12), 5067-5080. https://doi.org/10.3390/su5125067
Bingab, B. B. B., Forson, J. A., Abotsi, A. K., & Baah-Ennumh, T. Y. (2018). Strengthening university governance in sub-Sahara Africa: The Ghanaian perspective. International Journal of Educational Management, 32(4), 606-624. https://doi.org/10.1108/IJEM-02-2016-0039
Bunoti, S. (2011). The Quality of Higher Education in Developing Countries Needs Professional Support. https://www.semanticscholar.org/paper/The-Quality-of-Higher-Education-in-Developing-Needs-Bunoti/288a8df7995f0343def02202640cece8ca8f6af0
Burke, J. C. (Ed.). (2004). Achieving Accountability in Higher Education: Balancing Public, Academic, and Market Demands (1st edition). Jossey-Bass.
Cavallone, M., Manna, R., & Palumbo, R. (2019). Filling in the gaps in higher education quality: An analysis of Italian students’ value expectations and perceptions. International Journal of Educational Management, 34(1), 203-216. https://doi.org/10.1108/IJEM-06-2019-0189
Certo, S. C., & Certo, T. (2012). Modern Management, Student Value Edition. Pearson Education.
Cruz, C. C., Gómez-Mejia, L. R., & Becerra, M. (2010). Perceptions of benevolence and the design of agency contracts: CEO-TMT relationships in family firms. Academy of Management Journal, 53(1), 69-89. https://doi.org/10.5465/AMJ.2010.48036975
Del Río-Rama, M. de la C., Álvarez-García, J., Mun, N. K., & Durán-Sánchez, A. (2021). Influence of the Quality Perceived of Service of a Higher Education Center on the Loyalty of Students. Frontiers in Psychology, 12. https://doi.org/10.3389/fpsyg.2021.671407
Donaldson, T., & Preston, L. E. (1995). The Stakeholder Theory of the Corporation: Concepts, Evidence, and Implications. The Academy of Management Review, 20(1), 65-91. https://doi.org/10.2307/258887
Drago, W. A. (1999). Stakeholder influence and environmental sector volatility. Management Research News, 22(4), 1-9. https://doi.org/10.1108/01409179910781616
Freeman, R. E. (1984). Strategic Management: A Stakeholder Approach. Pitman.
Garvare, R., & Johansson, P. (2010). Management for sustainability – A stakeholder theory. Total Quality Management & Business Excellence, 21(7), 737-744. https://doi.org/10.1080/14783363.2010.483095
Guilbault, M. (2018). Students as customers in higher education: The (controversial) debate needs to end. Journal of Retailing and Consumer Services, 40, 295-298. https://doi.org/10.1016/j.jretconser.2017.03.006
Hair, J. F., Black, W. C., & Babin, B. J. (2010). Multivariate Data Analysis: A Global Perspective. Pearson Education.
Hassan, S., & Din, B. (2019). The mediating effect of knowledge sharing among intrinsic motivation, high-performance work system and authentic leadership on university faculty members’ creativity. Management Science Letters, 9(6), 887-898.
Januri, Fitriani Saragih, & Eka Nurmala Sari; (2018). Factors Affecting Good University Governance: The Concept of Theoretical. International Journal of Scientific Engineering and Research (IJSER), 6(2), 27-31.
Kunanusorn, A., & Puttawong, D. (2015). The mediating effect of satisfaction on student loyalty to higher education institution. European Scientific Journal, ESJ. https://eujournal.org/index.php/esj/article/view/6455
Kwek, C. L., Lau, T. C., & Tan, H. P. (2010). Education Quality Process Model and Its Influence on Students’ Perceived Service Quality. International Journal of Business and Management, 5(8), 154. https://doi.org/10.5539/ijbm.v5n8p154
Lokuwaduge, C. S. D. S., & Heenetigala, K. (2017). Integrating Environmental, Social and Governance (ESG) Disclosure for a Sustainable Development: An Australian Study. Business Strategy and the Environment, 26(4), 438-450. https://doi.org/10.1002/bse.1927
Long, C. S., Ibrahim, Z., & Kowang, T. O. (2013). An Analysis on the Relationship between Lecturers’ Competencies and Students’ Satisfaction. International Education Studies, 7(1), 37-46. https://doi.org/10.5539/ies.v7n1p37
Luo, Y., Xie, M., & Lian, Z. (2019). Emotional Engagement and Student Satisfaction: A Study of Chinese College Students Based on a Nationally Representative Sample. The Asia-Pacific Education Researcher, 28(4), 283-292. https://doi.org/10.1007/s40299-019-00437-5
Mackenzie, N. (2007). Teaching Excellence Awards: An Apple for the Teacher? Australian Journal of Education, 51(2), 190-204. https://doi.org/10.1177/000494410705100207
Markowitsch, J. (2018). Is there such a thing as school quality culture? In search of conceptual clarity and empirical evidence. Quality Assurance in Education, 26(1), 25-43. https://doi.org/10.1108/QAE-07-2015-0026
Nwajiuba, C. A., Igwe, P. A., Akinsola-Obatolu, A. D., Ituma, A., & Binuomote, M. O. (2020). What can be done to improve higher education quality and graduate employability in Nigeria? A stakeholder approach. Industry and Higher Education, 34(5), 358-367. https://doi.org/10.1177/0950422219901102
Ramzi, O. I., Subbarayalu, A. V., Al-Kahtani, N. K., Al Kuwaiti, A., Alanzi, T. M., Alaskar, A., Prabaharan, S., Raman, V., Gibreel, M. S. M., Alameri, N. S. (2022). Factors influencing service quality performance of a Saudi higher education institution: Public health program students’ perspectives. Informatics in Medicine Unlocked, 28, Article 100841. https://doi.org/10.1016/j.imu.2021.100841
Tetteh, E. N., & Ofori, D. F. (2010). An exploratory and comparative assessment of the governance arrangements of universities in Ghana. Corporate Governance: The International Journal of Business in Society, 10(3), 234-248. https://doi.org/10.1108/14720701011051884
Yeo, R. K. (2009). Service quality ideals in a competitive tertiary environment. International Journal of Educational Research, 48(1), 62-76. https://doi.org/10.1016/j.ijer.2009.03.004
Zamorski, B. (2003). Simon Marginson and Mark Considine 2000. The Enterprise University: Power, Governance and Reinvention in Australia. Higher Education, 46(4), 543-544. https://doi.org/10.1023/A:1027387631130