EVALUATING THE MASTER'S TRAINING PROCESS SYSTEM THROUGH AN INTERNAL QUALITY ASSURANCE APPROACH: A CASE STUDY AT HO CHI MINH CITY UNIVERSITY OF EDUCATION
Main Article Content
Abstract
This study evaluates the master’s training process system at Ho Chi Minh City University of Education from an Internal Quality Assurance (IQA) perspective. Using a survey with data from 866 students and 50 managers at faculty level, lecturers, the findings show that input and output processes are well standardized, while operational processes face several limitations in progress monitoring, administrative handling, and inter-unit coordination. The effectiveness of the system is influenced by technological infrastructure and coordination mechanisms. The study highlights that quality depends not only on process design but also on system integration and operation. It suggests improvements in process optimization, digital transformation, and internal coordination.
Keywords
internal quality assurance, process-based management, master’s education
Article Details
References
Camilleri, M. A. (2021). Using the balanced scorecard as a performance management tool in higher Education. Management in Education, 35(1), 10–21.
https://doi.org/10.1177/0892020620921412
Dumas, M., La Rosa, M., Mendling, J., & Reijers, H. A. (2018). Fundamentals of business process management. Springer.
Gabalán-Coello, J., & Vásquez-Rizo, F. E. (2026). International accreditation of higher education institutions based on information management processes. Journal of Latinos and Education, 25(1), 2–23. https://doi.org/10.1080/15348431.2025.2484271
Guil Gorostidi, S. C., & Rubio-Arostegui, J. A. (2026). Quality management in higher education from the perspective of institutional isomorphism: A scoping review. Frontiers in Education, 10 (1720224), 1-15. https://doi.org/10.3389/feduc.2025.1720224
Harvey, L., & Williams, J. (2010). Fifteen years of quality in higher education. Quality in Higher Education, 16(1), 3–36. https://doi.org/10.1080/13538321003679457
Martin, M. (Ed.). (2018). Internal quality assurance: Enhancing higher education quality and graduate employability. UNESCO-International Institute for Educational Planning.
National Assembly of the Socialist Republic of Vietnam. (2025). Luật Giáo dục đại học số 125/2025/QH15 ngày 10/12/2025 [Law on Higher Education No. 125/2025/QH15].
Nguyen, Q. T., & Hoang, M. T. (2025). Hướng tới mô hình thống nhất về bảo đảm chất lượng bên trong cho giáo dục đại học Việt Nam [Towards a unified framework for internal quality assurance in Vietnamese higher education]. Vietnam Journal of Educational Sciences, 21(S2), 1–9.
Nguyễn, T. C. (2026). Quản trị bảo đảm chất lượng bên trong theo AUN-QA: Mô hình, bộ công cụ và nghiên cứu trường hợp tại Đại học Quốc gia Thành phố Hồ Chí Minh [Internal quality assurance management under the AUN-QA framework: a model, toolkit and a case study at Vietnam National University Ho Chi Minh City]. Journal Of Educational Management Science, 01(50), 131–138
Renna, P., & Izzo, C. (2018). Using business process management simulation to support continuous improvements in higher education management system. International Journal of Management in Education, 12(4), 315–331. https://doi.org/10.1504/IJMIE.2018.095127
Seyfried, M., & Reith, F. (2019). The seven deadly sins of quality management: Trade-offs and implications for further research. Quality in Higher Education, 25(3), 289–303. https://doi.org/10.1080/13538322.2019.1683943
Stensaker, B., Langfeldt, L., Harvey, L., Huisman, J., & Westerheijden, D. F. (2011). An in-depth study of the impact of external quality assurance. Assessment & Evaluation in Higher Education, 36(4), 465–478. https://doi.org/10.1080/02602930903432074