ĐỀ XUÁT MÔ HÌNH CHĂM SÓC SỨC KHỎE TÂM THÀN SỐ CHO NGƯỜI DÂN TẠI THÀNH PHỐ HỒ CHÍ MINH: TIẾP CẬN BA TRỤ CỘT TRONG CHĂM SÓC SỨC KHỎE CỘNG ĐỒNG

Abstract

This article proposes a digital mental health care model for residents of Ho Chi Minh City through a three-pillar approach to community care. The study synthesizes selected literature and analyzes existing research findings to identify design requirements. The model comprises three interdependent pillars: science guides intervention content, assessment tools, and evaluation; digitalization supports access, communication, and data protection; and operations encompass staffing, workflows, coordination, and resources. These pillars underpin three tiers of support: universal, targeted, and intensive. A continuous care pathway connects initial access, needs identification, agreement on support, service delivery, referral, and follow-up. The model emphasizes flexible allocation of support according to individual needs, integration of digital and face-to-face services, and clearly assigned responsibilities throughout the care process. Its conceptual contribution lies in articulating relationships among evidence, technology, and service accountability to support continuity of care. The model remains a conceptual proposal rather than an empirically validated intervention. Future research should adapt and pilot its components across community settings and evaluate feasibility, acceptability, care outcomes, equitable access, data protection, costs, and sustainability before wider implementation. This framework provides a basis for developing and testing coordinated, person-centered digital mental health services responsive to local needs and available resources in Ho Chi Minh City.